Legal terms for accounts and wallet records
Our Legal notice describes how account access is handled, what records may be checked, and how policy questions reach our support team. We may ask for phone verification before access and may compare account details with a wallet or bank transfer record when a payment query
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needs checking. DANA, OVO, GoPay, QRIS, virtual account and bank transfer references are retained only as transaction context for the relevant account process. Access depends on local law, and we can restrict a request when required by applicable rules or when account details do not match.
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If you are in Jakarta, read these terms before opening an account so the policy path is clear. Keep your login details private, use your own account, and contact us when a record needs correction rather than creating duplicate access.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.